Fry999 Privacy Policy — How is your personal information collected and kept secure?
Fry999 places the highest importance on the privacy of users in Bangladesh. This policy explains what information is collected, why it is collected, and how your data is kept secure.
Last Updated: January 2026
What information do we collect?
When you register on the fry999 platform, we collect your name, date of birth, mobile number, email address, and national ID or passport number. This information is used to verify your identity and keep your account secure. In compliance with Bangladesh regulations, you may be required to submit certain documents to complete the KYC (Know Your Customer) process. It is your responsibility to keep your profile information accurate and up to date — providing incorrect details may delay account verification. All information submitted during registration is stored with strict confidentiality.
When you use the fry999 platform, certain technical information about your device and browser is collected automatically. This includes your IP address, browser type and version, operating system, device model, and screen resolution. This technical data is used to improve platform performance and detect security threats. Your login time, session duration, and usage patterns are also monitored to identify any unusual activity. This information may be used for analytical purposes without being linked to your personal identity.
Fry999 collects payment-related information to process financial transactions, including your bKash, Nagad, or Rocket mobile banking number, transaction amounts (in BDT), and transaction timestamps. If you use a bank card, the last four digits and expiry date may be stored, but your full card number is never saved. Payment information is encrypted in accordance with PCI-DSS standards and is used solely for authorized payment processing. Protecting the confidentiality of your financial data is our top priority.
- Account Information: Name, mobile number, email, date of birth, national ID
- Device Information: IP address, browser, operating system, device model
- Payment Information: Mobile banking number, transaction amount (BDT), transaction history
- Usage Information: Gaming history, betting records, login times, session data
- Cookies & Tracking: Session cookies, preference cookies, analytical cookies
How Is the Collected Information Used?
Fry999 uses your personal information primarily to provide and improve its services. Account creation, identity verification, login security, and payment processing all depend directly on this data. It is also used to personalize your gaming experience and offer relevant promotions and rewards. Usage patterns are analyzed to continuously improve platform performance and security. Activity data is also monitored to support the implementation of responsible gaming policies.
Fry999 uses your email address and mobile number to keep you informed. Essential account notifications, transaction confirmations, and security alerts are sent through these channels. With your consent, promotional offers and updates may also be sent — and you can unsubscribe at any time. Data is also retained to meet the requirements of Bangladeshi regulatory bodies and to comply with legal obligations. Financial data is specifically reviewed to prevent fraud and ensure compliance with Anti-Money Laundering (AML) policies.
Enabling account management, payment processing, and gaming features
Detecting fraud, protecting accounts, and enforcing AML policies
Personalizing promotions, rewards, and content based on your preferences
Meeting regulatory requirements and ensuring responsible gaming
What You Need to Know About Cookies and Tracking Technologies
The fry999 platform uses various types of cookies to make your browsing experience smoother and more secure. Session cookies keep you logged in and eliminate the need to sign in again on every page; they are automatically deleted when you close your browser. Preference cookies remember your language selection, display settings, and platform preferences, so you don't have to reconfigure them on every visit. Analytical cookies collect usage statistics that help us improve the platform. Security cookies are used to detect suspicious activity and protect your account from unauthorized access.
You can manage cookies through your browser settings. Most modern browsers allow you to accept, reject, or delete specific cookies. Keep in mind that disabling essential cookies may affect certain key features of the platform. fry999 may use third-party analytics tools, but this data is not used to identify individuals. Marketing cookies are managed based on your consent, and you may withdraw that consent at any time.
How High Are Our Data Storage and Security Standards?
Fry999 uses industry-standard encryption technology to keep your personal and financial information secure. All data in transit is encrypted via SSL/TLS protocols, ensuring safe communication between your browser and our servers. Stored data is protected with AES-256 encryption, one of the strongest encryption methods currently known. Server access is strictly controlled, and only authorized personnel can access relevant data on a need-to-know basis. Regular security audits and penetration testing are conducted to identify and address vulnerabilities promptly.
How long your data is retained depends on the type of information and applicable legal requirements. Account information is kept for as long as your account remains active and may be retained for a specified period after closure in accordance with Bangladeshi legal obligations. Financial transaction records are generally kept for 5 to 7 years, following the guidelines of financial regulatory authorities. Once the required retention period has passed, data is securely deleted. In the event of a data breach or security incident, affected users will be notified promptly and the necessary steps will be taken.
Important: fry999 will never ask for your full password, PIN, or complete card number by phone, email, or chat. If you receive such a request, please notify our support team immediately.
When and how is information shared with third parties?
Fry999 does not sell or rent your personal information to any third party for commercial purposes. However, limited data sharing may occur in specific circumstances. Only the information necessary to complete transactions is shared with payment processors such as bKash, Nagad, or banking partners. All such partners operate under strict confidentiality agreements with fry999 and may only use the data for its intended purpose. Technology service providers — such as cloud storage or security vendors — also have limited data access, but are not permitted to use that data independently.
Fry999 is required to disclose information when legally ordered to do so by Bangladeshi authorities or regulatory bodies. Necessary information is reported to the Bangladesh Financial Intelligence Unit (BFIU) in compliance with Anti-Money Laundering (AML) and counter-terrorism financing laws. In cases of serious fraud, cooperation with law enforcement agencies may also be required. In such instances, data sharing is a legal obligation and may occur without the user's prior consent. A record of every data disclosure is maintained, and we follow a policy of sharing only the minimum information required.
Limited Information for Transaction Completion
Information required under legal obligations
Bound by strict agreements for service operations
What rights do you have over your data?
Every registered user on fry999 has specific rights over their personal data, which we fully respect. Under the right of access, you may request a copy of the information we hold about you at any time. Under the right of rectification, you can request corrections to any inaccurate or incomplete data, which is typically processed within 7 business days. Under the right to erasure, you may request deletion of your data in certain circumstances, though some information may be legally required to be retained. You also have the right to object to processing, particularly in the case of marketing communications.
To exercise any of these rights, please contact the fry999 customer support team. Once your identity has been verified, your request will be processed as quickly as possible — typically within 14 business days. To unsubscribe from marketing emails, use the unsubscribe link at the bottom of any email, or notify our support team directly. If you choose to close your account, the process of deleting your data will begin; however, certain records may be retained for a specified period due to legal and regulatory requirements. You also have the right to file a complaint with the relevant authorities in Bangladesh if you believe your privacy rights have been violated.
- Data Access: The right to request a copy of all personal data we hold about you
- Data Correction: The right to request corrections to inaccurate or outdated information
- Data Deletion: The right to request deletion of your data under certain conditions
- Right to Object: The right to opt out of marketing communications or specific uses of your data
- Data Portability: The right to receive your data in a machine-readable format
How will you be notified if this policy changes?
Fry999 may update this Privacy Policy from time to time, as required by platform improvements, new services, or changes in applicable law. For any significant changes, a notification will be sent to your registered email address and displayed upon logging into the platform. The effective date of any updated policy will be clearly shown at the top of this page. Minor changes may be communicated solely through a page update, so we recommend reviewing this page regularly. Continued use of the platform after any changes constitutes your acceptance of the revised policy.
This Privacy Policy has been drafted in accordance with the applicable data protection laws and regulations of Bangladesh. International data protection standards, including the principles of GDPR, also inform our policy framework. Should any provision of this policy become unenforceable due to a change in law, the remaining provisions will continue to apply. fry999 is committed to managing its Privacy Policy with full transparency. For any questions or concerns, please contact our support team.
Where can you reach us for privacy support?
For any questions, requests, or complaints regarding fry999's Privacy Policy, our dedicated privacy support team is available around the clock. You can send requests to access, correct, or delete your data via email, and we will respond as quickly as possible after verifying your identity. You can also use the platform's Live Chat for general privacy-related questions. Our FAQ page covers common issues and may have the answer you need. We take every concern seriously and aim to resolve all matters within 14 business days.
Privacy@fry999.bet — for all privacy-related requests
Get answers to general questions via 24/7 Live Chat